Gold Label items are sold in a wide variety of conditions from excellent to distressed. To help you get a better sense of each piece, we give each item a rating - you can find our chart below: Excellent — Brand new, very clean. Like it's never been worn. Great — Almost new, aged but with no visible stains or signs of distressing. Good — Definitely worn but still clean, some small stains, holes, or defects. Worn — Signs of wear and tear, significant stains, holes, possible signs of repair. Destroyed — Large holes, stains, extremely distressed. For more info on Gold Label, please see our FAQ here.

Phipps offers free shipping on orders over €150.

All orders ship climate neutral via DHL Express International, with carbon offsets provided by GoGreen. Please note this can take between 1-3 business days. Any orders placed after 10:00am (CEST) will be dispatched the next day. Any orders placed after 10:00am (CEST) will be dispatched the next day. All goods are dispatched during office hours, Monday to Friday excluding bank holidays and weekends.

You will receive an email including the link to track your parcel shortly after we arrange your shipment. You can request an exchange or return of your items within 14 days of the delivery date. For more information please see our Returns & Exchanges.

Please note that in accordance with our Terms and Conditions, Gold Label items purchased from the website are neither refundable nor exchangeable.

Do you need some help?

If you have any questions about this product, we invite you to use our dedicated form here or write to us at customer@phipps.international

For more information on Gold Label, please see our FAQ here.